Most of the human beings running in IT care about offerings they offer, Service Level Agreements (SLAs), providers, suppliers, generation… however, there are usually numerous questions concerning monetary problems of the IT offerings. How a good deal does our carrier fee? Why exactly that a great deal? How a whole lot are we spending? How tons are we allowed to spend?


Let’s provide an explanation for foundations. Financial management for IT offerings is a system inside the Service Strategy section of an ITIL IT Service Lifecycle. It includes three main approaches:

Budgeting – this technique plans profits and expenditure of cash for an company. Planning is finished periodically (commonly as soon as a year). Planning is vital because it decreases hazard of over-spending inside the future. The identical manner controls profits and fees incurred on a monthly basis. This means that month-to-month earnings and month-to-month fees may be monitored and as compared with budgeted (i.e. planned) price range. Based on that records, measures may be taken to put in force corrections to be able to keep the price range on course.

Accounting – this procedure enables an IT employer to account for the way its money is spent. This specially refers to identification of costs by means of consumer, by way of service or via interest. For example, accounting will solution the question “How much does e mail service (in line with mailbox) price?” Someone who pays the invoice (internal or outside customer) wants to know the solution. To solution one of these question, IT economic control has to know of which fee-item e-mail service is construct (e.g. hardware, software program, human beings, and so on.).

An efficient accounting process increases IT service provision and defines areas in which cost financial savings may be made (i.e. financial performance). There are numerous value factors that accounting makes use of:

  • Capital Costs (or capital expenditure – CAPEX) – value of purchasing something that becomes a financial asset, e.g. server.
  • Operational Costs (or operational expenditure – OPEX) – cost incurred from jogging the services, e.g. electricity invoices, earnings… Depending on employer’s (monetary) strategy, CAPEX and OPEX may be ruled. Cloud offerings are an instance. Organization can shift capital expenditure (investing in very own statistics centre infrastructure) to operational expenditure (monthly price for resources required) by way of the usage of cloud services in place of its own.
  • Direct Costs – prices that may be without delay applied to a sure carrier or patron, e.g. buy of a server that will be used for one specific service.
  • Indirect Costs – prices that cannot be directly allocated to a particular provider or purchaser, e.g. SW licence for server which runs several packages or serves several customers.
  • Fixed Costs – costs that don’t change with IT carrier usage or inside the short-term, e.g. annual hire agreement.
  • Variable Costs – prices that modify within the brief-time period relying how an awful lot carrier is used, e.g. energy ate up to run servers.

Charging is the interest whereby fee is needed for services delivered. Charging requires that accounting procedures and systems exist and are set up. It makes a distinction whether the business enterprise is an internal provider company, or if it serves external customer as its most important business. In the case wherein an IT business enterprise is an internal provider company (consistent with ITIL, these are Type I and Type II groups), it is not important to bill for services. Sometimes such IT organizations best allocate expenses. If an IT enterprise sells its services to outside clients (Type III employer) they’ll, clearly, difficulty payments for their services and generate earnings which budget that organisation.

Figure: Processes of Financial Management for IT offerings

… And Practice

Praxis is described by many parameters relying on type and structure of an corporation, enterprise model, IT governance version, management… I will mention simply a number of them.

Budgeting, as a cross-department process, typically belongs to the economic branch or CFO. IT contributes for services, resources and expenses. It happens as soon as a year and commonly includes the running commercial enterprise 12 months, the following year and even greater. I realize that it’s miles difficult to know what’s going to appear in the subsequent, say, years; however, nonetheless, budgeting for the next few years defines the strategic improvement of an organisation.

Accounting is a technique that may be surprisingly complicated. There are a few costs that are easily identifiable, but there are a few costs which can be typically approximated. Let’s take Service Desk assets for example (people, generation, fixed charges). It is (commonly) properly enough for human beings working on the Service Desk to estimate time they spend on a certain carrier, in place of counting every minute of their hobby. What I observed out is that those who are paying the bills (legitimate for each inner as well as outside clients) wants to know the structure of the fees that they’re purchasing. Therefore, it’s miles critical to have the maximum unique cost shape viable for offerings which might be billed.

Charging for offerings via an corporation with external clients is the handiest way to get investment for the company, cover expenses and generate sales. But, inside the case of an inner carrier issuer it could be seen as bureaucratic method, that’s authentic. On the opposite side, I discovered that internal charging has several advantages:

  • It justifies IT resources wanted (increased transparency),
  • customers at some stage in organization use handiest assets they really need (optimization of utilization),
  • commercial enterprise can plan their price of operation (that is, further on, included in charge charged to their clients), and
  • IT has higher control of its commercial enterprise.

Although no longer loved by IT staff, IT Financial Management is a basis process for an (IT) organisation to plan, control and run its commercial enterprise. It influences or is incorporated in most of the opposite IT Service Lifecycle levels and has excessive visibility outdoor the IT organization; and, therefore, mistakes in implementation (which includes now not imposing Financial Management) may be very luxurious.

Learn greater approximately the  Financial Management procedure from this loose template.